Understanding Customer Service Processes and Procedures
Most support centers have documented processes and flow charts. This course will provide a look into the value of help desk flow charts and FAQ procedures necessary to ensuring a successful customer experience.
Course info
Rating
Level
Intermediate
Updated
October 17, 2016
Duration
1h 2m
Table of contents
Course Overview
Understanding the Value of Help Desk Processes and Procedures
Using Flow Charts for Your Customer Support Needs
Implementing a Troubleshooting FAQ Knowledge Base
Description
Course info
Rating
Level
Intermediate
Updated
October 17, 2016
Duration
1h 2m
Description
Do you strive to increase customer service satisfaction for your company? In this course, Understanding Customer Service Processes and Procedures, you will follow the path of a company that requires customer service processes to improve their overall customer experience. First, you will learn the value of support center customer service policies. Next, you'll learn about customer service processes and procedures. Finally, you will learn all about flow charts, FAQs, and more. When you are finished with this course, you will have the skills and knowledge needed to ensure a successful customer experience.
About the author
About the author
Theresa Miller is a Citrix Technology Professional, Microsoft MVP, and VMware vExpert that has been working in IT for over 20 years.
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